If you want to make a complaint, we will:
Future Climate Info Ltd is registered with the Property Codes Compliance Board as a subscriber to the Search Code. A key commitment under the Code is that firms will handle any complaints both speedily and fairly.
If you are not satisfied with our final response, or if we exceed the response timescales, you may refer the complaint to The Property Ombudsman (TPO) scheme (website www.tpos.co.uk, email: email@example.com). FCI will co-operate fully with the Ombudsman during an investigation and comply with his final decision.
Future Climate Info Ltd
10 Churchill Square,
Tel: 01279 798 111
All complaints will be investigated by an appropriate employee of FCI who will have the authority to settle complaints including offering redress where necessary or will have access to a Director to authorise any redress. At your request and with your written authority we will liaise with anyone acting formally on your behalf.
Within 5 working days of its receipt an acknowledgement letter confirming receipt of the complaint, giving the name and job title of the individual handling the complaint for FCI. It will also outline the review process that will follow. At this point FCI will inform the complainant that they will liaise with any relevant counselling organisation on their behalf where this is appropriate.
Within 20 working days of its receipt the complainant will receive either:
Within 40 working days of receiving the complaint the complainant will receive a final response in writing.
If a complaint is made and it is not satisfactorily resolved within 40 working days of the original receipt of the complaint, FCI will inform the complainant that they may refer the matter to The Property Ombudsman (TPO) scheme (website: www.tpos.co.uk, email: firstname.lastname@example.org).FCI will co-operate fully with the Ombudsman during an investigation and comply with his final decision.
If a final written response is not received within the designated time limits FCI will inform the complainant that they may refer the matter to The Property Ombudsman Scheme.
Once a final decision has been made by FCI a final written response will be sent to the complainant, this response will:
All complaint records will be retained for a minimum period of 3 years from the date of its receipt of the complaint. Records will be reported annually to the PCCB.
FCI will co-operate fully with the Ombudsman during an investigation and comply with his final decision.
The Property Ombudsman Scheme
43-55 Milford Street
|Tel:+44 (0) 1279 798 111 | EMAIL: email@example.com||Copyright Future Climate Info Ltd. All rights reserved.|
Future Climate Info Limited is Regulated by RICS and is an Appointed Representative of CLS Risk Solutions Limited
who are authorised and regulated by the Financial Conduct Authority.